Delivery & Returns
Delivery & Returns
NORTHERN IRELAND & UK MAINLAND
(excl. Islands/Offshore/the Highlands & outer Hebrides).
Orders over £50 are shipped free of charge 2-5 working days (FOR ORDERS TO BE DELIVERED WITHIN N.I. THESE ARE NORMALLY DELIVERED 1-2 WORKING DAYS).
Orders under £50, delivery cost will be charged at a flat rate of £4.95
All orders to Islands/Offshore/the highlands & the outer Hebrides are charged at a rate of £40 per box. All orders to the Channel Islands are charged at a flat rate of £40 per box.
REPUBLIC OF IRELAND
A flat rate delivery charge of £9.95 is applicable to all orders, regardless of order value.
Rest Of World
We don’t normally ship outside of the UK and Ireland. Please contact us by emailing firstname.lastname@example.org to request a quote for delivery.
Orders received before 2pm, will be dispatched on the same day Monday – Friday. Orders received after this time, will be dispatched on the next working day.
Selected items may take longer to deliver but will be clearly marked on the product information page prior to ordering.
Goods will be delivered between 9.00 am – 5.00 pm Monday to Friday. Please note there are no deliveries on bank holidays/public holidays.
If your goods do not arrive within five working days, please contact us at email@example.com and we will contact the carrier. All parcels we send are insured at no extra cost.
Any obvious damage to parcels, must be noted to the courier at the time of receiving your order, to help us with any potential claim with the courier.
We take recycling very seriously, so we may reuse boxes received into our warehouse to ship your order to you. If for example you are expecting a Baby Elegance bundle, it may all be inside another branded box, so please accept the delivery, and open and check the contents before reporting the wrong goods, or items being delivered short. Where there are multiple items, we may open a box, and put smaller items inside this box e.g. a crib and sheets, we will open the crib box and inserts the sheets into the crib box.
If you are not 100% satisfied with your purchase, or should you feel it necessary to return an item, you may cancel the contract for this purchase by contacting firstname.lastname@example.org within 14 days of delivery of the items to you. As per our terms and conditions, the cost of returning any items is at your own expense and we do not offer a collection service so you will need to use your own courier.
Please inform us of your intent to return the unwanted product or item so we can solve this matter quickly and efficiently. You can reach us by email: email@example.com or by phone, 02893212001 where we will give you further instructions. Failure to do this may result in a delay with your refund. The following information is required when you call:
1. Your order reference number
2. Your telephone and contact details should we need to contact you
Any items returned to us for refund/exchange must be returned in the original packaging, unused and in a re-saleable condition. This does not apply to faulty items.
For hygiene reasons, we do not refund/exchange opened bedding/mattresses/breast pumps unless they are faulty.
You will be responsible for the cost of returning any item to us unless the item is defective, or we have delivered the item to you in error or as a substitute. The item should be returned to us in its original condition. If we do not receive the item back from you, we may arrange for collection of the item from you at your cost.
Once we receive notice of cancellation of your contract for any item, we will refund the price paid by you for that item or at your request if the item is defective will repair the item or supply you with a replacement item. We will not refund the delivery charge for sending the item to you unless you are returning an entire order.
Click & Collect
We are delighted to offer a complimentary Collect In-store service. When you are shopping online, simply select the option ‘collect in store’ and we will have your order ready for collection at your chosen store within 3-5 working days.
When you have paid for your order online, we will send you a confirmation email to confirm that your order has been placed successfully. Your order will be ready for collection within 3 working days after your order has been placed.
When you visit us to collect your purchase, please supply your confirmation email or photographic identification. We are also happy to view confirmation emails on smartphones or tablets if a printout is unavailable. Simply supply this information to a member of staff and they will source your order for you.